TERMS AND CONDITIONS

Terms and Conditions of Trading for the supply of goods and services from The TShop.

DEFINITIONS

  1. In these terms & conditions 'TTS' shall mean The Telco Shop whose registered office is: Office 8/189-197 Anzac Ave Harristown QLD 4350, Australia ABN: 57 643 045 630
  2. The customer' shall mean the person, company or organisation purchasing goods from TTS.
  3. Goods being any equipment, parts or services supplied by TTS.

TRADEMARKS AND COPYRIGHT

All copyrights, trademarks and tradenames are acknowledged. The Telco Shop PTY Ltd hold no affiliation to any of the Trademark owners.

PRICES

  1. GST and delivery are not included in TTS's prices and will be added once the customer has proceeded to the checkout, ensuring customers are aware of total prices before the order is placed.
  2. Delivery is priced at cost. This rate may change in line with inflation.
  3. For customers with a trade account, prices are subject to a discount at the director's discretion.

PAYMENT

  1. Must be received in full before goods are released, by either:
  2. Credit or debit card at the time of ordering.
  3. Back cheque, or bank transfer against a pro forma issued and sent to the customer by TTS.
  4. Official Purchase Orders from: Local Authorities/Councils, Government & other official corporate bodies.

RETURNS

1. Return Timeframes & Entitlements

  • Initial Return Window (7 Days): For returns due to change of mind or issues identified immediately upon receipt (e.g., damaged in transit, incorrect item sent), you must initiate the return process within 7 calendar days of receiving your order. The delivery date confirmed by the shipping carrier tracking is considered the date of receipt. Conditions and procedures for these returns are outlined in Section 2.
  • Warranty Period Claims: In addition to the initial 7-day return window, most items are covered by a specific warranty period against defects or failures that occur during normal use. Warranty claims related to such faults can be initiated at any time within the item's stated warranty period. Please refer to the warranty information provided with your product or contact through our contact us page or via phone on 1800 90 90 99 for details on the warranty period and the claim process. Your rights under the Australian Consumer Law consumer guarantees also apply, potentially extending beyond the stated warranty period for major failures or issues related to acceptable quality.
  • Return Methods Accepted: Defective/Damaged Items, Change of Mind.
  • How to Initiate: Contact Customer Service the contact form on our website or via our phone number 1800 90 90 99
  • Return Address: Provided upon return authorisation.

2. Conditions for Return

A. Defective or Damaged Products:

  • Condition: Item arrived faulty, damaged, or not as described.
  • Requirement: Report within the 7-day window. Proof (e.g., photos) may be required.
  • Outcome: Full Refund or Replacement (subject to availability).
  • Restocking Fee: $0 (None).
  • Return Shipping Cost: Paid by the Customer. (Original shipping fees are non-refundable).

B. Change of Mind:

  • Condition: Item must be unused, unopened (if applicable), and in its original, resalable condition with all packaging, tags, and accessories.
  • Requirement: Initiate return within the 7-day window. Proof of purchase required.
  • Outcome: Refund issued to the original payment method, less restocking fee.
  • Restocking Fee: 25% of the item's purchase price.
  • Return Shipping Cost: Paid by the Customer. (Original shipping fees are non-refundable).

3. Return Process

  • Contact Us: Within 7 days of receipt, contact us using the methods in Section 1 to request a return, providing your order number and reason.
  • Authorisation: Wait for return instructions and your RA number.
  • Ship Back: Securely pack the item and ship it to the address provided, including the RA number. Use a trackable service.
  • Inspection & Processing: Allow 5-10 business days after we receive the return for inspection.
  • Refund Issued: Once approved, refunds (minus applicable restocking fees for change of mind) will be issued to the original payment method. You will be notified via email. Allow additional time for the refund to reflect in your account.

PRIVACY POLICY

Here at The Telco Shop PTY LTD we are aware of the need to protect your privacy at all times. We are required to collect your name, address and contact details to process your order, and to ensure the maximum level of service can be achieved. Only very basic information is requested for the purpose of completing the transaction. We do not collect sensitive personal information about you. You can ask for a report on the details we hold about you at any time. We can email you all the information which we hold on you. If the details we hold are incomplete or incorrect, please advise us and we will correct them. The details we hold are for our own purposes only - we do not provide them to any other companies unless you consent to such sharing. Only the courier company we use may be given your phone number for ease of delivery in case of any problems. You can even request for this not to happen during the order process if you wish. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. Very rarely we may email you with details of featured products and offers. The emails will only relate to products we sell and in which, by virtue of having placed an order or registered with us, you have shown an interest. You will always be given the opportunity to refuse these emails in the future and be removed from our mailing list. We do not send random marketing emails to personal email addresses (spam).

WARRANTIES

  1. In the case of new products, if the manufacturer offers different terms and warranty periods, then this manufacturer's warranty will take precedence.
  2. If manufacturers offer extended warranty periods on new products, TTS will have no further liability after the expiration of their standard warranty. Any subsequent issues will be the responsibility of the manufacturers.
  3. Any misuse, abuse or alteration to goods once they have left TTS will invalidate the warranty.
  4. Before refund, faulty items will be thoroughly tested by our engineers. If found to be faulty upon testing, TTS will refund the delivery cost of such items. If however items are found to be in full working order as advertised on TTS's website, any costs will be at the customer's expense.
  5. All warranty claims are for replacement only. Credits and refunds do not apply for warranty claims.

ORDER CANCELLATION

  1. Where possible TTS endeavours to advise customers about the suitability of systems for either home or business use. TTS cannot however guarantee this service will always be available or appropriate and will therefore not be held responsible for customers ordering the incorrect equipment. Please call our advice line if unsure where we are happy to advise.
  2. TTS reserves the right to refuse the return of goods ordered in error. Such errors must be notified within 7 days of receipt of goods.
  3. In such incidences and if goods are dispatched before cancellation is received TTS reserves the right to charge a handling fee of 10% of the invoice amount to cover restocking, repackaging and delivery costs.

THE LEGAL STUFF

  1. For the purpose of recovering unpaid goods TTS may pursue appropriate permission to enter upon any premises where goods are stored to effect repossession.
  2. TTS cannot be liable to its customer for any failure to perform its obligations due to circumstances beyond its control (including but without limitation; strikes, industrial disputes, power supply delays/failure, adverse weather conditions, delays caused by external goods manufactures etc.) In such events TTS may elect (by written notice) to cancel agreements with the customer or seek extended time to reasonably compete its orders.

DISCLAIMER

  1. Every effort is made to ensure all details and information within illustrations, product specifications and services depicted within this website and other TTS documentation, are correct at the time of going to press. However, discrepancies may occur as a result of other manufactures altering goods, and therefore TTS cannot be held responsible for any omissions or errors. Any discrepancies will receive the full attention of TTS at all times.

COPYRIGHT

  1. No part of the TTS website may be reproduced, saved or copied in any form or by any means, without the written permission of the company director. Action may be taken against any person or company breaking this copyright.