The Poly/Plantronics MDA524 is a smart audio processor for Plantronics 4-pin QD (Quick Disconnect) headsets. It can connect to a wired headset, desk phone, and computer using standard cables. The MDA524 QD improves customer service by letting call agents switch between calls from desk phone and smartphone with the press of a button. The agent can keep using the same headset. This model of MDA524 QD connects to a computer via USB-C.


You may also check all the Plantronics headset parts and accessories we have at The Telecomshop.

Brand New - A brand-new, unused, unopened, undamaged item in its original packaging.

This item comes with 24 month manufacturer's warranty.

• Agents handle more calls faster: When mixed call environments are integrated seamlessly, CSRs switch easily between desk phone and softphone calls to serve more customers, whether from PC or Mac.
• Make customer conversations count: CSRs can't provide great customer service when they're focused on making their equipment work.
• Proactive agent development and as set management: MDA500 QD Series smart audio processors support Plantronics Manager Pro —subscription required—so managers can be alerted to potential issues.

• Desk phone compatibility: All major desk phones
• Softphone compatibility: Built for UC applications and softphones from Microsoft, Cisco, Avaya and others
• Headset compatibility: EncorePro 500/700 Series 6 pin digital tops and EncorePro 500/700 4 pin standard tops
• Audio performance: Advanced noise and echo cancellation ensures a clear and natural sound. Please see your respective headset product page on plantronics.com for more details.
• Hearing protection: SoundGuard® DIGITAL protects against sound levels above 118dBA; G616 Anti-startle (during calls) detects and eliminates any large sudden increase in signal level; Time-Weighted Average prevents average daily noise exposure from exceeding 85 dBA (enabled by Plantronics Hub).
• Dimensions: H: 32.4mm x W: 82.8mm x D: 117.5mm
• Weight: .31 lbs/140 g
• Call controls: Call/answer end, mute, volume
• Supported audio mixing: Call recording (requires 3rd party PC application and Plantronics Hub), Agent greeting, Voice notes, Streaming audio
• Applications supported: Plantronics Hub desktop version is available for Windows/Mac, Plantronics Manager Pro suites: Asset Management & Adoption, Call Quality & Analytics, Health & Safety

• Plantronics MDA524 QD adapter
• USB-C port
• User Guide

Do you have a question about this product? Please call 1800 90 90 99.