The HPE HS8A2E Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility."

• Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.
• Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.
• HPE endeavours to provide general technical guidance for Customer questions and inquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer’s products covered by HPE Tech Care.
• For HPE products that are supported by HPE InfoSight (list available in the following link), HPE provides support and advice for the setup, configuration, and usage of HPE InfoSight.

• Product type: Warranty option
• Application: Server
• Service type: Warranty upgrade
• Duration: 3 years
• Service type: On-site service
• Response time: Next business day
• Service level: 9 x 5
• Included service: Hotline support, Access to online support tools
• Compatibility: DL380 Gen10 Server

• HPE 3 Year Tech Care Basic Service HS8A2E

Do you have a question about this product? Please call 1800 90 90 99.