Hosted XPBX's support the ability to add Remote Users. A Remote User is a phone system user who is not located in the office, yet still connects and has the same functionality of an office user. The Remote User must have their remote phone configured to connect to the Hosted XPBX located at the central office.

Remote Users allow an individual to work from anywhere in the world, and calls can be placed and received just as if they were sitting at a desk in the office. This is an extremely useful feature which can be taken advantage of in a multitude of situations and scenarios (e.g. employees working from home, employees who are often travelling, employees in another city, country, and more).

Gives you the ability to view all phone calls in a graphical interface. Hosted XPBX allows you to filter by date, extension, user, duration, and more. Totals are calculated based on the filter settings, and are displayed graphically in a number of ways.

This is useful for businesses who need to keep tabs on phone calls and certain individuals/extensions who cannot be directly observed or monitored constantly.

Call recording is a useful feature which enables a calling or called party to record a conversation using their phone. Call recording can be set to always record, never record, or record strictly on an on-demand basis.

Call recording can be useful for training and/or quality assurance. Some jurisdictions/countries do not allow a call to be recorded without prior consent, please check your local laws before recording a phone call.

Caller ID is a standard Hosted XPBX feature which enables incoming calls to be identified by their Caller ID. An incoming caller's ID is displayed on the users phone screen.

Similarly, all Hosted XPBX extensions can be set to display a certain Caller ID when making outgoing calls. This is useful if a particular phone belongs to a particular department or if an individual wishes to display his/her direct number when placing outgoing calls.

An Interactive Voice Response(IVR)/Auto-attendant feature is perhaps one of the most desirable features for a business XPBX. An IVR plays an automated message to all incoming callers. This message plays to the caller, specifies the options which are available to them, and subsequently prompts them to make their selection based on the nature of the call. Once the caller chooses the appropriate option, the call can be routed to the intended party, extension, department, etc.

IVR's are very robust and efficient tools in any business environment, and work to decrease the amount of time spent needlessly on the phone with a caller.

Since the entire system is fully automated, calls are routed with more efficiency, and employees are able to maximize their productivity.

This essential phone feature allows users to transfer calls from their phone. Calls can be transferred to another user, voicemail, an external number, and other destinations.

Call transfers can be done in two distinct ways. The first method is called a Blind Transfer and it will connect two calls immediately. The second is called an Attended Transfer, and this method connects the person making the transfer with the intended recipient first. This gives the transferring user a chance to inform the recipient who is on the line before the actual transfer is made.

Music on hold is a feature which plays music to callers who have been placed on hold or are currently in a call queue. The music can be customized to play music pertaining to the demographic base of the callers, or simply present the callers with a number of custom recorded messages relating to the potential nature of the call.

An example of this would be to record a message which can then play every X seconds indicating that the call is "important to us and will be answered in priority sequence".

Another option is to record a message which can be played to callers to inform them of a potential issue which has been made aware (e.g. "we are currently aware of the escaped monkeys and are working to apprehend them. If this call is not concerning the ravenous monkeys, then please continue holding").

The voicemail to email Hosted XPBX feature is a subscribed feature which when enabled, sends a copy of a user's voicemail message to their specified email address. This feature allows users to listen to their voicemail messages via email or smart-phone device without having to physically use their desk-phone.

This feature has many inherent advantages, however due to requirements which necessitate the use of an external email server, subscription to our voicemail to email service may be mandatory in order for this feature to function.

The Call Spy feature enables certain privileged users to listen in on any phone call. This feature does not allow the user using call Monitoring to interact with any member of the call being monitored. This feature also does not alert the party being monitored that someone else is listening.

This feature can be useful if an executive wishes to listen to an active call live without the call party knowing.