The Cisco CON-ECMUS-LICMEHPA is a SMARTnet Software Support Service for an on-premises perpetual software license, SWSS may be available for purchase for Software Support coverage. SWSS has the same service deliverables as the Software Support Basic option with Phone Support. For an on-premises perpetual software license, the Software Support option purchased with the license should be identified. If the option is not identifiable, the Basic option with Phone Support or SWSS is the default. The Enhanced option includes the deliverables of the Basic option. The Premium option includes the deliverables of the Enhanced and the Basic option. Cisco shall provide the various Software Support Services according to the option selected on the Purchase Order of the Software Support for perpetual software, subscription software, or Software as a Service subscription for which Cisco has been paid the appropriate fee. The customer is entitled to the purchased Software Support Service only during the term of the service.

• Service & Support: Technical support
• Service Included: Phone consulting
• Full Contract Period: 1 year
• Service Availability: 24 hours a day / 7 days a week
• For part number(s): LIC-UCM-10X-ENHP-A
• Designed For: P/N: LIC-UCM-10X-ENHP-A, LIC-UCM-11X-ENHP-A, UPG-CUCM-ENHP-A, UPG-UCM1011-ENHP-A, UP-UCM9TO11-ENHP-A

• Cisco SMARTnet Software Support Service CON-ECMUS-LICMEHPA

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