The Cisco SMARTnet CON-SNTP-WSC385US is an Extended Service Agreement with 24 hours a day, 7 days a week Service Availability and 4 hours Response Time. It is designed to use for WS-C385012X48US-RF, WS-C385012X48US-WS. Cisco SMARTnet Service is an award-winning technical support service that offers direct, anytime access to Cisco engineers and an extensive range of technical resources. SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help maximize operational efficiency.

• Around-the-clock, global access to the Cisco Technical Assistance Center (TAC).
• Access to the extensive Cisco.com knowledgebase and tools.
• Hardware replacement options include 2-hour, 4-hour, Next-business-day (NBD) advance replacement, as well as Return for Repair (RFR).
• Ongoing operating system software updates including both minor and major releases within the licensed feature set.
• Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability.
• Proactive diagnostics and real-time alerts on select devices with Smart Call Home.

• Product Description: Cisco SMARTnet extended service agreement
• Type: Extended service agreement
• Service Included: Replacement
• Response Time: 4 hours
• Service Availability: 24 hours a day / 7 days a week
• Designed For: P/N: WS-C385012X48US-RF, WS-C385012X48US-WS

• Cisco SMARTnet Extended Service Agreement CON-SNTP-WSC385US

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